Privacy Policy

ZEN Real Property (operated by ZEN Co., Ltd., Tax ID 0835566032411, Phuket, Thailand) respects your privacy. This policy explains what information we collect when you visit invest.zenrealproperty.com, complete our villa quiz, or contact us — and how we use it.

1. What we collect

• Contact information you submit voluntarily: name, email, WhatsApp number, country.
• Quiz answers: your stated goal, bedroom preference, budget range, timeline.
• Attribution data from your browser: UTM tags, referrer, gclid/fbclid, landing page.
• Usage analytics: pages visited, interactions, device type — via Google Analytics 4 and Google Ads tags.

We do not collect government IDs, banking details, or sensitive personal data through this site.

2. How we use it

• To send you the personalized villa shortlist you requested in the quiz.
• To follow up via WhatsApp, email, or phone about properties matching your criteria.
• To improve our advertising and site performance (aggregated analytics).

We never sell or share your personal information with third parties for their own marketing.

3. Who can see your data

• ZEN sales team (Russell, Nattaya, and authorized agents) for the purpose of serving your enquiry.
• Service providerswe use to operate: Resend (email delivery), n8n + amoCRM (CRM), Vercel (hosting), Google (analytics & ads), Sanity (content). Each operates under their own privacy policy and processes data on our behalf.
• Thai authorities if legally required.

4. Cookies & tracking

We use functional cookies (session, attribution) and analytics cookies (Google Analytics 4, Google Ads conversion tracking, Meta and Yandex pixels where active). You can disable cookies in your browser settings — note that this may break the contact form.

5. Your rights

Under Thai PDPA and EU GDPR you have the right to:

• Request a copy of the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent for marketing follow-up at any time.
• Lodge a complaint with the Thai Personal Data Protection Committee (PDPC) or your local data protection authority.

To exercise any of these rights, email support@zenrealproperty.com or WhatsApp +66 95 943 5148. We respond within 30 days.

6. Retention

Lead data is retained in our CRM for up to 5 years after our last contact with you, or until you request deletion — whichever comes first. Analytics aggregates are retained indefinitely in anonymous form.

7. Cross-border transfer

Your data is processed in Thailand and the European Union (Vercel, Resend, Sanity host EU regions). All providers operate under standard contractual clauses for GDPR compliance.

8. Changes

We may update this policy. Material changes will be notified by email to existing leads. The "Last updated" date above always reflects the current version.

9. Contact us

ZEN Co., Ltd.
35/106 Village Moo 3, Ratsada, Mueang Phuket 83000, Thailand
Tax ID 0835566032411
Email: support@zenrealproperty.com
WhatsApp: +66 95 943 5148